1 - How much local knowledge does the process server have?
It is very important to pick a process serving company that has direct practical knowledge working with the judicial system. Two items the process server should know about are: how many attempts are necessary for rule 106 (substitute service), as well as the courts presently using e-filing. If they're well established then they are going to have their very own baskets at the court.
2 - Exactly how successful is their serve rate on papers? On average, just how long does it take the papers to be served?
It is a easy method to calculate the successful serve rate for a Houston process server. You will need to evaluate two numbers, the overall number of attempted papers in one month compared to the final count of served in the same time period; take the attempted and divide it by the actual. A successful process serving company in Houston must keep a successful served percentage higher than 85%. If the serve rate is less than 85%, I would look elsewhere.
In order to avoid having to change to a different company be sure to work with a Houston process server that gets 50% of its attempted papers carried out in the first 10 days. When you have experienced delays in service, no attempts on the address within the past 5 days then I would be looking for a new company that can give more desirable service
3 - What type of technology have they got? Is there a client portal?
There has recently been a shift in the way in which Houston process servers contact customers, as well as, how citations are managed. If the process server you are employing does everything through their cellular phone it is time for something new. Regardless of whether they are good at their work it's time for them to become modernized. The main element in handling citations is an web based "Client Portal", in my opinion. A client will no longer have to interface with a human to receive a status update. The activity of the customer's paper will be displayed in real time, and so they will fully understand up to the minute what is going on with it.
Your gut instinct is as important as asking the questions discussed here and carrying out an investigation on a potential business you may hire. It is essential to invest some time when scouting for a business. A sign of a substandard business is that they don't know or won't explain to you their operation analytics, plus they are continuing to use dated systems. I.e. they do not have a client portal. The worst thing you could do is hand over your paper and deal with the annoyance 2 weeks later when absolutely nothing has been accomplished, and they will not answer your calls.
It is very important to pick a process serving company that has direct practical knowledge working with the judicial system. Two items the process server should know about are: how many attempts are necessary for rule 106 (substitute service), as well as the courts presently using e-filing. If they're well established then they are going to have their very own baskets at the court.
2 - Exactly how successful is their serve rate on papers? On average, just how long does it take the papers to be served?
It is a easy method to calculate the successful serve rate for a Houston process server. You will need to evaluate two numbers, the overall number of attempted papers in one month compared to the final count of served in the same time period; take the attempted and divide it by the actual. A successful process serving company in Houston must keep a successful served percentage higher than 85%. If the serve rate is less than 85%, I would look elsewhere.
In order to avoid having to change to a different company be sure to work with a Houston process server that gets 50% of its attempted papers carried out in the first 10 days. When you have experienced delays in service, no attempts on the address within the past 5 days then I would be looking for a new company that can give more desirable service
3 - What type of technology have they got? Is there a client portal?
There has recently been a shift in the way in which Houston process servers contact customers, as well as, how citations are managed. If the process server you are employing does everything through their cellular phone it is time for something new. Regardless of whether they are good at their work it's time for them to become modernized. The main element in handling citations is an web based "Client Portal", in my opinion. A client will no longer have to interface with a human to receive a status update. The activity of the customer's paper will be displayed in real time, and so they will fully understand up to the minute what is going on with it.
Your gut instinct is as important as asking the questions discussed here and carrying out an investigation on a potential business you may hire. It is essential to invest some time when scouting for a business. A sign of a substandard business is that they don't know or won't explain to you their operation analytics, plus they are continuing to use dated systems. I.e. they do not have a client portal. The worst thing you could do is hand over your paper and deal with the annoyance 2 weeks later when absolutely nothing has been accomplished, and they will not answer your calls.
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