There is probably not a single consumer left who has not, at one time or another, bought a dud product. Either the product performs poorly or it does not have the features advertised by the dealer. In other cases the product does not work at all or it breaks soon after purchase. Unfortunately, dealing with the dealer in order to rectify the matter is often a nightmare. Luckily, by hiring the services of lemon law attorneys Los Angeles consumers can resolve such matters.
For many years consumers simply had to put up with shoddy products and dodgy dealers that refuse to deal with client complaints. Consumers think that they are protected by the warranty supplied with the product they bought. There are, in fact, two types of warranty. Express warranties are underwritten by the manufacturer but they often contain so many ifs and buts that they are not worth the paper they are printed on.
Implied warranties are the ones supplied by the dealer. This is often not even in writing but rather implied in advertising material. This type of warranty promises certain performance standards, features and safety measures. In most cases, dealers promise to replace the product, repair it or even to refund the consumer. Sadly, dealers very seldom honour their promises in this regard.
The protection of consumers got a huge boost when the Magnus Moss Warranty Act was passed back in 1975. This was a federal act, but unfortunately it only made provision for the purchase of vehicles and some appliances. Luckily, many states have subsequently passed additional laws that aim to protect consumers more comprehensively and to provide legal avenues for settling consumer complaints.
Consumers need to keep in mind that their rights come with certain responsibilities. They cannot blame a dealer when they do not follow the instructions on how to use a product or when they use a product for purposes other than what it was designed for. If a product requires professional installation the consumer cannot complain if he does it himself and then experience problems with the product.
There is another thing. Consumers may not approach the courts before they have taken reasonable steps to resolve their complaints. They have to contact dealers and manufacturers before they can approach a lawyer. That is why lawyers advise their clients to communicate with manufacturers in writing and to keep detailed note of all communications, including telephone conversations, SMS messages and emails. These records will be important if matters go further.
If no satisfaction can be obtained a lawyer can be approached. He will study the history of the complaint and assess the chances of a successful legal challenge. He will then contact the dealer or manufacturer to inform them that he will be handling the case. Many businesses offer quick settlements because they want to avoid bad publicity, fines and the cost of defending the case in open court.
Consumers have been given the wrong end of the stick for far too long. Products that do not perform as promised, that do not comply to basic quality specifications and that prove to be dangerous should be replaced or refunded. A lawyer can help consumers get what they are entitled to.
For many years consumers simply had to put up with shoddy products and dodgy dealers that refuse to deal with client complaints. Consumers think that they are protected by the warranty supplied with the product they bought. There are, in fact, two types of warranty. Express warranties are underwritten by the manufacturer but they often contain so many ifs and buts that they are not worth the paper they are printed on.
Implied warranties are the ones supplied by the dealer. This is often not even in writing but rather implied in advertising material. This type of warranty promises certain performance standards, features and safety measures. In most cases, dealers promise to replace the product, repair it or even to refund the consumer. Sadly, dealers very seldom honour their promises in this regard.
The protection of consumers got a huge boost when the Magnus Moss Warranty Act was passed back in 1975. This was a federal act, but unfortunately it only made provision for the purchase of vehicles and some appliances. Luckily, many states have subsequently passed additional laws that aim to protect consumers more comprehensively and to provide legal avenues for settling consumer complaints.
Consumers need to keep in mind that their rights come with certain responsibilities. They cannot blame a dealer when they do not follow the instructions on how to use a product or when they use a product for purposes other than what it was designed for. If a product requires professional installation the consumer cannot complain if he does it himself and then experience problems with the product.
There is another thing. Consumers may not approach the courts before they have taken reasonable steps to resolve their complaints. They have to contact dealers and manufacturers before they can approach a lawyer. That is why lawyers advise their clients to communicate with manufacturers in writing and to keep detailed note of all communications, including telephone conversations, SMS messages and emails. These records will be important if matters go further.
If no satisfaction can be obtained a lawyer can be approached. He will study the history of the complaint and assess the chances of a successful legal challenge. He will then contact the dealer or manufacturer to inform them that he will be handling the case. Many businesses offer quick settlements because they want to avoid bad publicity, fines and the cost of defending the case in open court.
Consumers have been given the wrong end of the stick for far too long. Products that do not perform as promised, that do not comply to basic quality specifications and that prove to be dangerous should be replaced or refunded. A lawyer can help consumers get what they are entitled to.
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