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Thursday, July 28, 2016
4 ways to spot hidden opportunities in support
Improve the customer experience by re-thinking your approach.
4 Ways to Spot Hidden Opportunities in Customer Support
High-upside opportunities can only be spotted by taking a step back from your day-to-day work. Frameworks are useful here: they give you a new way to examine old processes. Here are 4 you can apply to customer support.
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